| Q. |
How
can I get to you by driving or through mass transit? |
| A. |
Mass Transit user, please check the Metro Bus Schedule
going to University Blvd/Riggs Road Junction. The address is
1835 E. University Blvd. Hyattsville, Maryland.
The office is located at the corner and intercession of
University Blvd. and Riggs Road. Metro Bus service is
available and stops on both sides of the intersection.
Driving Directions:
From Northern
Virginia/Rockville/Silver Spring, take 495 North
towards Baltimore. Get off Exit 28A towards Langley Park/New
Hampshire Avenue. Keep straight on New Hampshire Avenue
towards Langley Park. Turn left at the junction of New
Hampshire/ University Blvd. (i.e. East 193). Go through the
first and second traffic light on University Blvd (East 193).
Make a Right Turn into Wholesale Warehouse parking lot, also
called University Plaza (the first turn on your right after
the second traffic light) across from PEP Boys. Drive towards
your left side to find a parking closer to 1835 Office
Building. The main entrance is directly in front facing the
parking lot; it is called University Plaza.
Directions from BALTIMORE
I-495, take I495 South towards
Washington/Virginia. At the split, take I-495 West towards
Silver Spring/Bethesda. Get off Exit 28B towards Langley
Park/New Hampshire Avenue. Keep straight on New Hampshire
Avenue towards Langley Park. Turn left at the junction of New
Hampshire/ University Blvd. (i.e. East 193). Go through the
first and second traffic light on University Blvd (East 193).
Make a Right Turn into Wholesale Warehouse parking lot, also
called University Plaza (the first turn on your right after
the second traffic light) across from PEP Boys. Drive towards
your left side to find a parking closer to 1835 Office
Building. The main entrance is directly in front facing the
parking lot; it is called University Plaza.
From Southern
Maryland/Oxon Hill/Upper Marlboro, take the Capital
Beltway I-95/I-495N North towards Baltimore. Stay on your left
as you approach the split of I-495 and I-95. At the split
I-495 becomes I-95N, continue on I-495West and get off Exit
28B towards Langley Park/New Hampshire Avenue. Keep straight
on New Hampshire Avenue towards Langley Park. Turn left at the
junction of New Hampshire/ University Blvd. (i.e. East 193).
Go through the first and second traffic light on University
Blvd (East 193). Make a Right Turn into Wholesale Warehouse
parking lot, also called University Plaza (the first turn on
your right after the second traffic light) across from PEP
Boys. Drive towards your left side to find a parking closer to
1835 Office Building. The main entrance is directly in front
facing the parking lot; it is called University Plaza.
From other locations and direction, please use www.mapquest.com
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| Q. |
What
kind of amenities do you offer with your limousines? |
| A. |
Our stretched limousines offer, TV, VCR, AM/FM/CD, intercom,
privacy divider, mirrored ceilings with twinkle star lights,
soft drinks, non alcoholic champagne, ice, fiber optic lighting, cellular phones upon request,
red carpet service, balloons and party favors.
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| Q. |
Do
you require a deposit? |
| A. |
We
require a 50% deposit for non Airport transfer clients and we
do accept Cash, Money orders, Cashiers check, Visa, MasterCard,
Discover, and American Express. Personal Checks are accepted no
later than 3 weeks prior to service. Airport transfer
individuals pay at once, while corporate may be billed to credit
card on file or by invoice.receive for |
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| Q. |
How
soon will I receive a confirmation of my reservation? |
| A. |
We
send confirmation via e-mail, fax, or postal mail within 24 hours
for reservation made through our website or via the phone by
our dispatchers. If you do not receive confirmation of your
reservation within 24 hours, please call our office at
301-408-9700 or 1-866-866-4LIMO. |
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| Q. |
Can
my company use an invoice in order to pay? |
| A. |
Yes,
we will send or fax an invoice to your company upon request.
Just call our office at 301-408-9700 or 1-866-866-4LIMO, email
us. |
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| Q. |
Any
penalty if I need to cancel my reservation? |
| A. |
Yes,
since client
authorizes Limousine Company to charge a 50% deposit, to the
credit card on file, after confirmation of reservation, which
is non-refundable. Our Limousine Company does not give refunds
at anytime but your reservation may be transferred to another
vehicle or person. We
request that any intent for change be in writing and
must reach our office at least 10 days before service. However, your payment will be refunded minus
50% deposit if cancelled. If you cancel less than 5 days before your
service date or fail to show up the day of service, you will not
receive a refund and will be responsible for the full payment.
Please note: "We do not accept online
cancellation" See our terms
for details. |
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| Q. |
Can
I change to another vehicle? |
| A. |
Yes.
Any
changes to the contract, once signed, must be in writing and
may result in a price increase and not a lower price.
However, changes are subject to vehicle availability and request must
be made 10 days before service date and if applicable deposit fee will be
adjusted to safeguard the change. Call our office at
301-408-9700 or 1-866-866-4LIMO or email
us to request a change. Please include your full
name, reservation number, date of service and vehicle needed. |
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| Q. |
Can
I substitute someone else in my place if I can't be available? |
| A. |
Yes.
Yourself, a co-worker, family or friend can take your place
with your writing permission 72 hours before the service time
and date. If a change of address or venue applies a signed
copy of the confirmation sheet received from our office
previously must be faxed to 301-439-2100. Contact information
on the substitute must be clearly writing on the sheet with
phone number and email address where applicable. Confirmation
sheet will be issued to the substitute within 24 hours. Please note: "We do not accept online
substitute request" |
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| Q. |
Can
I change my reservation to another date? |
| A. |
Yes.
Subject to availability, arrangement must be made at least 7
days ahead of the service date; otherwise you will be
responsible for the full payment. Call our office at
301-408-9700 or 1-866-866-4LIMO or use the Change
Your Reservation link on our web site to request a change. Please include your
full name, reservation number and date desired. |
